Effective Date: 10 October 2025

At MyHealth, we are committed to providing the best possible service to our users. However, if you wish to cancel a booking or request a refund, please follow the policy outlined below.

1. Booking Cancellation

• Users may cancel their booking within the specified time mentioned in the app or website.

• Once the allowed cancellation period has passed, bookings cannot be canceled.

2. Refund Policy

• Refunds (if applicable) will be processed in accordance with MyHealth’s internal refund policy.

• Approved refunds will be issued within 7 to 10 working days to the original payment method used by the customer.

• MyHealth will not be responsible for any additional delays caused by banks or payment gateways during the refund process.

3. After Service Delivery

• No refunds will be provided once the service has been delivered or completed.

• Any refund requests made after service delivery will not be accepted.

4. Special Conditions

• Refunds will not be applicable in cases of incorrect information provided, user absence, or service failure due to user-related issues.

• MyHealth is not responsible for any payments or services facilitated through third-party platforms.